JS ISO 10001: 2019

Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations

This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

ISBN 978-976-604-974-4

JS ISO 10002: 2019

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. ISBN 978-976-604-971-3

JS ISO 10008: 2017

Jamaican Standard Specification for Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions

This international standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business- to-consumer electronic commerce transaction (B2C ECT) system within an organization.

ISBN978-976-604-830-3

JS ISO 10004: 2019

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISBN 978-976-604-561-6